I. Delivery Range and Timeliness
Shipment location: All orders are dispatched from the warehouse in Italy and the entire process is traceable.
Processing time: Orders will be dispatched within 15 to 30 working days after successful payment (this period may be extended for customized products or during peak seasons).
Delivery timeliness
Within Italy: 3-7 working days (standard logistics)
Other EU countries: 5-15 working days (Customs clearance time may affect)
For other regions around the world: 10 to 25 working days (including customs clearance)
Note: Force majeure such as natural disasters and strikes may cause delays. We will notify you proactively.
Ii. Freight Standards
Within Italy: Free shipping for orders over €50, and a standard shipping fee of €4.99 will be charged for orders less than €50.
Eu countries: Uniform €9.99, free shipping for orders over €150.
Other regions: Calculated based on the actual logistics cost (shown on the checkout page).
Iii. Order Tracking and After-sales Service
Logistics inquiry: After shipment, you will receive an email with the tracking number (supported by DHL/Poste Italiane, etc.).
Delayed processing: If the goods are not dispatched within 30 days, you can contact us by email for priority processing or to cancel the order.
Contact Information
Customer service email: rhizitude@cvddtableware.com
Iv. Environmental Protection Commitment
We use degradable materials for packaging and collaborate with carbon-neutral logistics partners. For each order, €0.5 will be donated to forest protection projects